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Job Title: Support Manager


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Location: Bodmin
Full time

Job Role: The Support Manager heads up and manages a collaborative team of 1st and 2nd Line Support Desk operatives within the Service Centre Group, which operates in an ITIL environment to meet the GPSoC, NHS Wales, private practice and Channel Islands service agreements to deliver an excellent customer experience.

The post holder is responsible for incident management, problem management and part of the change management release group. The post holder will ensure that SLAs and team KPIs are met whilst ensuring the day-to-day coaching, training, and support of the team on a continual basis. The post holder will be responsible for the staffs’ professional development, and is also expected to handle standard line management issues, such as performance management and disciplinary issues where appropriate.

An important part of this role will be to work closely with the Microtest Senior Management Team in the delivery of continual software development in line with customer requirements.

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Job Title: Support Manager


Download the job profile
Bodmin
Full time

Job Role: The Support Manager heads up and manages a collaborative team of 1st and 2nd Line Support Desk operatives within the Service Centre Group, which operates in an ITIL environment to meet the GPSoC, NHS Wales, private practice and Channel Islands service agreements to deliver an excellent customer experience.

The post holder is responsible for incident management, problem management and part of the change management release group. The post holder will ensure that SLAs and team KPIs are met whilst ensuring the day-to-day coaching, training, and support of the team on a continual basis. The post holder will be responsible for the staffs’ professional development, and is also expected to handle standard line management issues, such as performance management and disciplinary issues where appropriate.

An important part of this role will be to work closely with the Microtest Senior Management Team in the delivery of continual software development in line with customer requirements.

Are you the perfect fit?

Our people are vital to our success, so we recruit people who have the special qualities that will help set us apart from our competition.

We are looking for people who are sharp, curious, inventive, proactive – and who genuinely want to make a difference.

We are a fast-moving company so you will need to be excited by change and be the kind of person who does what it takes to meet challenging deadlines.