Working with Sentinel, Microtest can now offer free Workflow Optimisation training to all Microtest practices across NEW Devon.

The on-site consultancy is completely bespoke to each practice/group, working with your workflow protocol or helping you to develop one. The aim is to help each practice either reduce the inbound correspondence sent to their clinicians and/or to help practices establish clinical system resources to make the process as quick, efficient and safe as possible. This frees up GP resources which can then be re-allocated to clinical appointment time.

What is it?: Bespoke in-house training to help non-clinical staff be confident to accurately and consistently identify & code clinical data; so as to reduce clinical correspondence forwarded to GPs

Why?: To help establish an efficient, safe and accurate workflow system

When?: Starting from October 2017, the day will be arranged and agreed with individual practices and the training provider*

Where?: In-house, at your practice

Who is it for?: This will differ from practice to practice – it may be you want us to work with a core team of 3-4 administrators with your clinical lead for this project available throughout the afternoon. Other practices may want us to work with more of their admin team, splitting them into two groups, one morning and one afternoon. We are happy to talk to you about your needs in detail when you are booking in your date.

How much does it cost?: It’s FREE…

*The consultant booked to come out to your practices will not only be an expert in Read codes, correspondence management, QOF, etc, they will also be an expert in Open Evolution.

We believe that theory and clinical awareness is important for your admin teams, however, a lot of knowledge comes with experience – for us, it is also essential you understand the practical part of the process, understanding how you can set up your clinical system to help do much of the work for you. You don’t want to take a labour-intensive job from your clinical team and just add a labour-intensive job onto your admin team – streamlining the process, having Read code formulary and templates within your scanning solutions (clinical system dependant) are an integral part of the process.

To book in your training day, please contact us at