Case Study: EPS streamlines prescriptions at Stapenhill Medical Centre


Emma Huckerby, Secretary at Stapenhill Medical Centre in Burton-on-Trent, says that the introduction of EPS (Electronic Prescribing Service) has made a tremendous difference to the surgery, streamlining the process and saving GPs a considerable amount of time. The Electronic Prescription Service (EPS) is a national solution that allows prescriptions to be sent direct to pharmacies through IT systems used in GP surgeries and eventually EPS will remove the need for most paper prescriptions. Microtest has developed a module to enable its customers to benefit from the solution.

Following the introduction of EPS at Stapenhill Medical Centre towards the end of 2016, Emma says there has been rapid acceptance of the new system by clinical staff and patients alike. 80% of patients now use EPS.

Emma explains: “We have encountered no issues at all in making the change. For the surgery staff, all training was very straightforward. Patients also took to it instantly. There is a convenience advantage for patients in not having to worry about paper prescriptions, which are so easy to mislay. The patient has peace of mind as they know the prescription will be waiting for them at the pharmacist of their choice. Meanwhile, the GP has peace of mind because he knows that the system will work smoothly and efficiently.

“Before we introduced EPS, we had frequent incidences of prescriptions getting lost and because we had so many protocols related to re-issuing prescriptions, this used to take up a massive amount of surgery time. It is much simpler now all round, with less chance of errors or mishaps.”

The patient has peace of mind as they know the prescription will be waiting for them at the pharmacist of their choice. Meanwhile, the GP has peace of mind because he knows that the system will work smoothly and efficiently.

Emma Huckerby, Secretary – Stapenhill Medical Centre

The patient has peace of mind as they know the prescription will be waiting for them at the pharmacist of their choice. Meanwhile, the GP has peace of mind because he knows that the system will work smoothly and efficiently.

Emma Huckerby, Secretary – Stapenhill Medical Centre

Emma continues: “Overall, EPS has been a real timesaver for the surgery. Prior to the introduction of EPS, the on- call duty doctor used to generate, sign and check all the paper prescriptions. This would typically take up to 1 ½ hours a day. The time the doctor saves can now be spent on patient care instead of paperwork.”

Meanwhile, Emma says that the introduction of EPS has not had a negative impact on the in-surgery dispensing pharmacy. “Some patients prefer the convenience of using our own dispensing pharmacy and their business continues at around the same rate as before, it has not dropped off at all. It is good to be able to offer choice to patients.”

Emma concludes: The difference EPS has made to our surgery has been phenomenal. It really has helped us streamline workload and save significant amounts of time. In terms of its day- to- day impact, I would say that EPS has been one of the most important advances in the way we work in the NHS in recent years. Certainly, nobody at Stapenhill would ever want to go back to paper prescriptions!”


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