Case Study: EPS saves GPs time at Marazion Surgery, leading to improved patient care


Jackie Brown, Practice Manager at Marazion Surgery, says that the introduction of EPS (Electronic Prescription Service) has generated considerable time savings for GPs at the practice.

Jackie estimates that each doctor saves around half an hour a day, now they are freed up from manually signing prescriptions. “This is a superb benefit as it streamlines workload and means our doctors can spend more time on patient care” she says.

When the new system was set to be introduced at the surgery, Jackie says there was some initial concern amongst staff that, as with any change, it could generate more work. ‘Those fears were quite unfounded” says Jackie. “The system was easy to get to understand and within a week, all staff were up to speed and completely happy with using the system. The benefits quickly became apparent.

“For patients, using EPS is so much simpler. For repeat prescriptions, patients can simply make a request through The Waiting Room and they do not even need to come into the surgery. It is also more convenient for patients not having a paper prescription, which is so easy to damage or mislay.

For clinicians, it is a much more efficient process altogether. As well as the time savings related to signing prescriptions, there are also less errors now.

Jackie Brown, Practice Manager – Marazion Surgery

For clinicians, it is a much more efficient process altogether. As well as the time savings related to signing prescriptions, there are also less errors now.

Jackie Brown, Practice Manager – Marazion Surgery

“For clinicians, it is a much more efficient process altogether. As well as the time savings related to signing prescriptions, there are also less errors now. For example, prescriptions would sometimes go to the wrong pharmacy and we would often have to deal with multiple queries from chemists. This is now all in the past.”

Jackie adds that she did originally wonder whether the introduction of EPS would impact on dispensary income. However, this has not in fact transpired. She says: “Trade through our dispensary has continued at the same level as previously. There has been no downturn at all and our dispensing patients have not been affected.”

For Jackie, one of the exciting aspects of EPS is that the system can offer even more features than are apparent at first glance. She says: “Once you start using the system, you discover that it has many useful added value features as well as the core function. For example, we use to stamp prescriptions counterfoils if recalls were due such as a BP check, to invite patients to make an apt. We noticed we were falling behind some QOF areas because we were no longer stamping counterfoils because we didn’t have them anymore. We then had a Eureka moment when Microtest showed us how to use the system for recalling patients as well as sending messages to pharmacists – so that issue has been overcome. The system has even more useful functionality than you would first think.”

Jackie concludes: “The EPS system is now at the heart of our surgery and we could not do without it. It is saving us time, streamlining our work and improving the patient experience.”


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